Tour the Help Center User Interface

Introduction

Our Publisher Help Center is designed so you can quickly and easily find the information you need. The interface is also optimized for browsing on mobile devices.

You must be signed in to see and search all articles. If you have any problems signing in, contact Customer Support so they can understand your individual situation and personally assist you.

This article will take you through a tour of the Help Center interface.

Help Center Homepage

The homepage is designed with features that guide you through the Help Center:

Click on the image for a larger version.

Below are the features you will see in the interface; click the + for more information:

Search Box
The search box is prominent because we know that you like to use search to find what you are looking for.
Languages Available

The entire user interface and article contents are available in US English, German, French, Korean, Brazilian Portuguese, and Mandarin Chinese. Select your preferred language from the drop-down menu at the top for an improved user experience:

Click on the image for a larger version.

Custom Blocks

The four boxes below the search box are called custom blocks. Each one links to an article or important information particularly geared towards publishers that are new to Rakuten Advertising. There you will find:

  • A road map to success with tips for affiliate publishers.
  • A glossary of common affiliate marketing terms.
  • A link to a short video explaining how affiliate marketing works.
  • A link to an article on how to reach our Customer Support team. Contacting Customer Support is a quick way to get more help if you do not find what you are looking for immediately in the Help Center articles.
Popular Articles
These are the top 15 most popular articles among our publishers based on our data. If one of these is of interest to you and you think that it might answer your question, you can click directly into the article from the section.
What's New?
This section lists the latest articles added to the Help Center and new comments on articles.
Browse by Category

The Browse by Category section is yet another way for you to discover helpful articles. It shows all the categories we have in the Help Center:

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Click on a category of interest to reach its category page where you will see the different content sections and articles within each section:

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You can click into a section to view all the articles that comprise it, or you can click directly into an article.

Article View

Our article pages also include features that can help you get the information you need:

Click on the image for a larger version.

These are the features you will see in article pages; click the + for more information:

Follow Button
Click the Follow button to receive an email update every time a new comment is added to an article.
Articles in this Section Menu
The Articles in this Section menu on the left side shows you all the articles that are in the same section of content. This allows you to navigate to other articles on a topic so you can learn more.
Recently Viewed Articles Menu
The Recently Viewed Articles menu allows you to revisit an article that you looked at previously.
Table of Contents
Some articles display a table of contents on the right so you can quickly access different sections of these articles.
Rate the Article

You can give the article an upvote or downvote to let us know how we are doing:

HC rate article.png

Comments

If an article needs improvement, you can help us by leaving a comment at the bottom of the page:

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Previous and Next Buttons

A previous button and a next button might be available for you to get to the next or previous article in that section of content:

HC previous next buttons.png

Related Articles List

Use the Related Articles list at the bottom of the page to find other articles on the topic you are interested in:

Returning to the Homepage

The breadcrumbs at the top left of the page allow you to move back up in the hierarchy as needed and all the way back to the homepage:

You can also get back to the homepage by using the back button in your browser or clicking the Rakuten Advertising logo.

Support Widget

You will find a support widget at the bottom right of every page in the Help Center:

HC support widget.png

Type in a keyword or question and the widget will populate with several article suggestions. If none of these seem helpful, click the Live Chat button to connect instantly with one of our outstanding customer support agents:

Corporate Social Media Links

Rakuten Advertising corporate social media links are shown at the bottom of each page in the Help Center.

We hope you found this tour of the Publisher Help Center user interface helpful. Please feel free to share your feedback or suggestions on ways we can improve it.

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Comments

2 comments
  • Unable to login to new UI

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  • Hi Arvind, I'm sorry you're having difficulties logging in. Are you unable to log in to the publisher dashboard? Or are you having trouble with the sign in here at the Publisher Help Center?

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