New Help Center User Interface - Quick Tour

We’ve updated and upgraded your user experience in the Publisher Help Center to make it easier for you to find the information you need. This new user interface is also optimized so that you can browse the Help Center on your mobile device

You must be signed in to see and search all articles. If you have any problems with signing in, please contact Customer Support so they can understand your individual situation and personally assist you.

This article will take you through a quick tour of the new interface.

Help Center Homepage

We’ve added new features to the homepage to guide you through the Help Center.

Click on the image for a larger version.

Below are the features you will see in the interface; click the + for more information:

Search box
We’ve kept the prominent search box because we know that you like to use search to find what you are looking for. For best results, type in a full question.
Languages available
The entire user interface and article contents are available in US English, French, German, Brazilian Portuguese, Korean, and Mandarin Chinese. Select your preferred language from the drop-down menu at the top for an improved user experience.
Custom blocks
A great new feature we have in the new user interface is called “custom blocks.” These are the four boxes below the search box. Each one links to an article or important information particularly geared towards publishers that are new to Rakuten Advertising. There you will find:
  • A road map to success with tips for affiliate publishers.
  • A glossary of common affiliate marketing terms that we know can be confusing to newcomers.
  • A link to a short video explaining how affiliate marketing works
  • A link to an article on how to reach our customer support team. Contacting customer support is a quick way to get more help if you don't find what you're looking for immediately in the Help Center articles.
"Popular Articles"
These are the top 15 most popular articles among our publishers based on our data. If one of these is of interest to you and you think that it might answer your question, you can click directly into the article from the section.
"What's New?"
Here you will see the latest new articles added to the Help Center, along with new comments on articles.
"Browse by Category"
The “Browse by Category” section is yet another way for you to discover helpful articles. It shows all the categories we have in the Help Center:

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Click on a category of interest to reach its category page where you will see the different content sections and articles within each section:

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You can click into a section to view all the articles that comprise it, or you can click directly into an article.

Article View

Once you click into an article, you'll see we have a new set up for our article pages:

Click on the image for a larger version.

"Follow" button
Click the Follow button to receive an email update every time a new comment is added to an article.
"Articles in this section" menu
The new “Articles in this section” menu on the left side shows you all the articles that are in the same section of content. This allows you to navigate to other articles on a topic so you can learn more.
"Recently viewed articles" menu
The “Recently viewed articles” menu allows you to revisit an article that you looked at previously.
Table of contents
Some articles will show you a table of contents on the right so that you can jump to the part of the article that is of most interest.
Rate the article
You can give the article a "thumbs up" or "thumbs down" to let us know how we are doing:

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Comments
If an article needs improvement, you can help us by leaving a comment at the bottom of the page:

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"Previous" and "next" buttons
A previous button and a next button might be available for you to get to the next or previous article in that section of content:

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"Related articles" list
Use the “Related articles” list at the bottom of the page to find other articles on the topic you are interested in:

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Returning to the homepage
The breadcrumbs at the top left of the page allow you to move back up in the hierarchy as needed and all the way back to the homepage:

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You can also get back to the homepage by using the back button in your browser or clicking the Rakuten Advertising logo.

Support Widget

You will find a support widget at the bottom right of every page in the Help Center:

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Type in a keyword or question and the widget will populate with several article suggestions. If none of these seem helpful, click on the live chat button to connect instantly with one of our outstanding customer support agents:

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Corporate Social Media Links

Rakuten Advertising corporate social media links are shown at the bottom of each page in the Help Center.

We hope you found this quick tour of the updated Publisher Help Center user interface helpful. Please feel free to share your feedback or suggestions on ways we can improve it.

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Comments

2 comments
  • Unable to login to new UI

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  • Hi Arvind, I'm sorry you're having difficulties logging in. Are you unable to log in to the publisher dashboard? Or are you having trouble with the sign in here at the Publisher Help Center?

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