How do I cancel or close my Rakuten Advertising Publisher account?

If you cancel your account, all of your advertiser relationships will be severed. You can reopen your account at a later date by contacting Customer Support, though doing so will not renew your former partnerships.

Follow these instructions if you have only one marketing channel on your account. Here are instructions if you have multiple marketing channels.

User Permissions

Only account administrators (sometimes called “master users”) can cancel or close a publisher account.

  1. Go to My Account > Account Info.
  2. Scroll down to the bottom of the Account Info page.
  3. Click the Cancel my Account link. As noted above, only account administrators/master users can cancel or close an account. If you do not see this link, you do not have the permission to cancel the account and should reach out to your account administrator/master user.
  4. On the “Cancel Account Confirmation” page, you will be prompted to reenter your login credentials; these are the same username and password you use when logging in to the Dashboard.
  5. Click on Yes, I’m sure. Cancel My Account.
  6. An email will be sent to you. Click on the link in the email to confirm.

We're sorry to see you go! Please contact Customer Support if there is anything we can assist you with.

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Comments

6 comments
  • I cannot find the My Account link. Checked on several pages.
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  • Hi Kathleen, Apologies for the difficulties in finding the correct link. I've updated the article with more detailed instructions and screenshots. Hope that's helpful. If you need further assistance, please contact our Customer Support team.
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  • Hi, I want to make sure my account is closed and that my social security number is no longer on file. I tried to delete my social but its not letting me. Please remove. Thank you, Angela

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  • Hi Anglea, we're sorry to see you go. Please contact Customer Support for your country directly to help you with your specific account situation. You can find their contact information: https://pubhelp.rakutenmarketing.com/hc/en-us/articles/201695777-What-is-the-best-way-to-contact-Publisher-Support-

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  • Unable to cancel my account on any browser, there is no confirmation link and i need to remove my account.

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  • Hi Tanya, I'm sorry you are having difficulties closing your account. Please contact customer support and they can help you cancel the account. Support is available 24/7 via the chat support widget at the bottom right of your screen.

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