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Publisher Help Center

How do I cancel or close my Rakuten Advertising Publisher account?

To cancel or close your Rakuten Advertising publisher account completely, you must be the administrator (or master user) on the account. Please note that if you cancel your account, all of your advertiser relationships will be severed. You can reopen your account at a later date by contacting Customer Support.

Follow these instructions if you have only one marketing channel on your account. Here are in instructions if you have more than one marketing channel.

  1. On the Home page of the publisher dashboard, go to the My Account tab, and select Account Info from the drop-down menu.

  2. Scroll down to the bottom of the Account Info page.
  3. Click the Cancel My Account link.

  4. Follow the online prompts. An email will be sent to you. Click on the link in the email to confirm.

We're sorry to see you go! Please contact Customer Support if there is anything we can assist you with.

Still have more questions? Use the SUPPORT tab at the top of the page or this link to find the email or phone Customer Support contacts for your location.

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3 out of 31 found this helpful

Please leave us a comment below and let us know how we can make this article more helpful.

  • Avatar
    Kathleen Redman
    I cannot find the My Account link. Checked on several pages.
  • Avatar
    Sally Anne - Customer Experience Manager
    Hi Kathleen, Apologies for the difficulties in finding the correct link. I've updated the article with more detailed instructions and screenshots. Hope that's helpful. If you need further assistance, please contact our Customer Support team.
  • Avatar
    Angela Kent

    Hi, I want to make sure my account is closed and that my social security number is no longer on file. I tried to delete my social but its not letting me. Please remove. Thank you, Angela

  • Avatar
    Sally Anne - Customer Experience Manager

    Hi Anglea, we're sorry to see you go. Please contact Customer Support for your country directly to help you with your specific account situation. You can find their contact information:

  • Avatar
    Tanya McCullough

    Unable to cancel my account on any browser, there is no confirmation link and i need to remove my account.

  • Avatar
    Tricia - Customer Education Specialist

    Hi Tanya, I'm sorry you are having difficulties closing your account. Please contact customer support and they can help you cancel the account. Support is available 24/7 via the chat support widget at the bottom right of your screen.