How do I cancel or close my Rakuten Advertising Publisher account?

To cancel or close your Rakuten Advertising publisher account completely, you must be the administrator (or master user) on the account. Please note that if you cancel your account, all of your advertiser relationships will be severed. You can reopen your account at a later date by contacting Customer Support.

Follow these instructions if you have only one marketing channel on your account. Here are in instructions if you have more than one marketing channel.

  1. On the Home page of the publisher dashboard, go to the My Account tab, and select Account Info from the drop-down menu.

  2. Scroll down to the bottom of the Account Info page.
  3. Click the Cancel My Account link.

  4. Follow the online prompts. An email will be sent to you. Click on the link in the email to confirm.

We're sorry to see you go! Please contact Customer Support if there is anything we can assist you with.

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  • I cannot find the My Account link. Checked on several pages.
  • Hi Kathleen, Apologies for the difficulties in finding the correct link. I've updated the article with more detailed instructions and screenshots. Hope that's helpful. If you need further assistance, please contact our Customer Support team.
  • Hi, I want to make sure my account is closed and that my social security number is no longer on file. I tried to delete my social but its not letting me. Please remove. Thank you, Angela

  • Hi Anglea, we're sorry to see you go. Please contact Customer Support for your country directly to help you with your specific account situation. You can find their contact information:

  • Unable to cancel my account on any browser, there is no confirmation link and i need to remove my account.

  • Hi Tanya, I'm sorry you are having difficulties closing your account. Please contact customer support and they can help you cancel the account. Support is available 24/7 via the chat support widget at the bottom right of your screen.


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