I know my username and password, but still can't login.
If you know your username and password but are still have problems logging in, please check the following:
- Usernames and passwords are case-sensitive. Make sure you’re typing them exactly the same way as when you registered.
- Check to make sure your Caps Lock key is not on.
- Make sure your Web browser is supported and properly configured for Rakuten Affiliate Network. See What are the browser requirements to use Rakuten Affiliate Network for more info.
Still have more questions? Use the SUPPORT tab at the top of the page or this link to find the email or phone Customer Support contacts for your location.